Free banking means you can pay in up to 100 cheques and £3000 cash via ATM, and make 100 withdrawals via ATM and cheque each month, without charge. There is no minimum balance or monthly standing charge for direct debits, standing orders, bill payments or BACS credits. The charges that apply when you exceed these limits and non-standard charges can be found listed in our rates and charges.

Is there a monthly fee?

No, we don’t charge a penny.

What are your rates and charges?

All of these details can be found listed in our rates and charges.

How can I increase/decrease my business overdraft?

To discuss your overdraft requirements please call 0845 607 0666 (open 8am-9pm Mon-Fri,8am-1pm Sat).

Will I be charged if I exceed my overdraft limit?

Yes, you will be charged. You can find full details in our rates and charges. If you think you may exceed your limit, please call us on 0845 607 0666 and we will discuss how we can help.

Will cheques be honoured if I exceed my overdraft limit?

If you’re concerned about exceeding your overdraft, please call us on 0845 607 0666 and we’ll see how we can help.

How do I access my account?

You can access your account online, by calling us on 0845 607 0666 (open 8am-9pm Mon-Fri, 8am-1pm Sat) or by writing to us at Abbey, Business Banking Centre, 301 St Vincent, Glasgow, G2 5NT.

How do I transfer money from one Abbey account to another?

If your accounts are linked you can transfer money almost instantly, just call us on 0845 607 0666 or use our online banking services.

How do I set up direct debits and standing orders?

You can arrange a direct debit by filling in a form with your supplier.

You can set standing orders up online or by calling us on 0845 607 0666.

How do I make BACS and CHAPS payments?

To make a BACS or CHAPS payment, please call 0845 607 0666 (open 8am-9pm Mon-Fri, 8am-1pm Sat).

How do I order cheque books and paying in books?

You can order them by calling us on 0845 607 0666 (open 8am-9pm Mon-Fri, 8am-1pm Sat) or you can write to us at Abbey, Business Banking Centre, 301 St Vincent, Glasgow, G2 5NT.

How long will it take for a cheque to clear?

It takes up to four working days for cheques to clear from the date they are received.

How and when will I receive statements?

You can view your statements online and we’ll send you monthly updates in the post.

How do I get a backdated statement?

You can view statements from the past year online or you can request copies by calling 0845 607 0666 (open 8am-9pm Mon-Fri, 8am-1pm Sat).

How do I get additional operator cards?

You can apply for operator cards on your application form when you open your account or, if you’re an existing customer, call us on 0845 607 0666 (open 8am-9pm Mon-Fri, 8am-1pm Sat).

How do I close an account?

To close your account, please write to Abbey, Business Banking Centre, 301 St Vincent, Glasgow, G2 5NT. Please make sure you enclose:

Your address
Telephone number
The number of the account you wish to close
Instructions of repayment of any credit balance still on the account – such as by cheque or transfer to another account
Any cards held on the account – please cut these in half for security purposes
Any cheque books held on the account

I have multiple signatories on my account; do we all have to sign to close the account?

It depends on the setup of your account, however it is recommended that all signatories do sign so all parties are clear that the account is being closed. If you personally have full access then you do not need other signatories to sign (having a Visa Debit Card is a sign of this). Generally all sole traders have full access and have no need for their book keepers and secretaries to sign. Charities will always need a minimum of 2 signatories to sign on any instruction, including switchers and closures. For partnerships and limited companies, it is advisable that all signatories sign the closure instruction, however if one signatory signs who has full access then the closure will be accepted.

I keep phoning in, but why is my closure never actioned?

Telephone instructions are not acceptable for closing accounts. A written request is essential.

My partner has died, what do I need to close and how long will it take?

It depends on what type of account this is. Mainly a Grant of Probate or a Small Estates Indemnity form is required. However, if it is a limited company or partnership then you will be contacted over what more is required of you. Please call us on 0845 607 0666 if you would like any further information at this stage.

I want to close my account but Abbey say my business is dissolved, what can I do?

You will have to contact the Treasury Solicitor www.tsol.gov.uk

My account is overdrawn due to service charges, but I want to close the account.

The balance will need to be cleared before the account can be closed. If you would like to discuss these charges, please call us on 0845 607 0666.

My account is overdrawn can I close my account?

You will have to pay the negative balance and send in a letter requesting closure.

These products are available to businesses with a turnover of £1 million or less

Bank Account - general

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