Transfer Funds

If you have more than one card-based account, or an e-mortgage account, we can link them all so you can get all balance and transaction details whenever you log on to Online Banking, use telephone banking or at an Abbey cash machine. For more information take a look at our online demo, or give us a call on 0845 600 4388* or +44 1908 238013 from abroad, 7am - 11pm Mon-Sat and 9am-9pm Sun.

How to transfer funds using Online Banking

To move money between linked accounts:

From your personal homepage:

• Click on the 'account number’ or ‘reference number’ link.
• Click on 'Move Money' from the left-hand menu.
• Select the accounts you wish to move money from and to and enter the desired amount. The money will be transferred directly to the account you choose.
• In some circumstances, transactions may not appear on your account straight away, but we will update all your accounts by the end of the day, or the following day if your transaction is completed after 5.30pm.
• Any errors in your request will be highlighted with an asterisk (*). Should you require any further clarification, you can contact our e-Commerce Support Line on 0845 6004388*, international number +44 1908 238013. Advisors are able to assist from 7am - 11pm Mon-Sat and 9am-9pm Sun.
  
  

Pay a bill, pay a standing order, transfer funds to someone else's Abbey Account, or transfer funds to a non-Abbey Account:

• From your personal homepage click on the green account number link.
• Select 'Payments' from the left-hand menu.
• Click on the 'Set up new payment' button.
• Select which account you want to make the payment from by using the drop-down box.
• Enter the sort code, account number and reference number of the person you want to pay.
• In the 'I want to call this payment' box, enter a name that will help you recognise the payment. This name will appear on your list of payments.
• If you want to make a payment straight away, select 'Make a payment and save these details' from the bottom drop-down box.
• If you do not want to make a payment just yet, select 'Save details for future use'.
• Enter the amount you wish to pay and either to pay now or enter the date you wish the payment to leave your account.
• Click on 'Submit' and then confirm the details on the following screen.
• Once you have clicked on 'Confirm' you will be given a transaction reference number as confirmation that your request has been received. We advise that you make a note of this reference number for your records.
• Please allow four working days for your payment to be received. If we receive your request before 5.30pm on a working day we will normally process your request immediately. If we receive your request after 5.30pm or on a non-working day we will normally make your payment by 9am the following working day. Your payment will appear as 'pending' until it is processed.
  
  

If you need further clarification or experience any further problems regarding our online banking service, please call our e-Commerce Support Line on 0845 6004388*, international number +44 1908 238013. Advisors are available to assist from 7am - 11pm Mon-Sat and 9am - 9pm Sun.