> Why should I move my current account to Abbey?
> What does AER mean?
> How long will it take to transfer my account to Abbey?
> How do I open an account with Abbey?
> How do I dispute a cash machine or Visa transaction?
> How do I order a new PIN?
> How do I order duplicate statements?
> How do I find my IBAN number?
> How can I opt-out of paper statements?
> How do I close my account?
Why should I move my current account to Abbey?
If you're usually in credit we offer one of the highest interest rates on the high street: 6% AER/ 5.84% gross (fixed) for the first 12 months on the first £2,500, this is 60 times more interest than some other banks. And, after 12 months we pay 1% AER on the balances up to £2,500. Balances above £2,500 earn 0.1% AER (variable), to be eligible for this rate you must be over 18 years of age and credit at least £1,000 monthly.
If you tend to use your overdraft we offer an interest free overdraft for 12 months. And after the 12 months the rate is still one of the lowest in the market at just 12.9% EAR (variable).
To be eligible for this rate you must be over 18 years, switch to an Abbey account using our Account Transfer Service and pay in at least £1,000 a month.
What does AER mean?
AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest is paid and added each year. The gross rate is the rate payable before income tax deduction. Rates are variable, interest is paid monthly.
How long will it take to transfer my account to Abbey?
The process should only take four weeks to complete after and if you use Abbey’s account transfer service we'll take care of all of the work for you, transferring your salary, direct debits and other standing orders.
How do I open an account with Abbey?
You can open your account online, by phoning 0800 587 2758 or visiting your local branch. Use our online branch locator to find the best branch for you.
How do I dispute a cash machine or Visa transaction?
If you’d like us to investigate a Visa or cash machine transaction, contact us on the relevant number below:
Alternatively, visit your local branch.
How do I order a new PIN?
To order a new PIN, please call us on 0845 972 4724* (international number 00 44 1908 237 963 ). We're open Monday to Saturday from 7am to 11pm. Once you receive this PIN it's important that you 'unlock' it (you will find this under the PIN services menu at any Abbey cash machine). If you prefer, you can change it to one that’s easier to remember.
If you use our online banking service, once you've ordered a new PIN you won't be able to access your accounts online until the next working day. And if you use our Automated Telephone Service, you’ll need a new Telephone Registration Number (TRN).
How do I order duplicate statements?
You can order duplicate statements for an Abbey bank account either online, via our online banking service, or by calling us on 08459 724 724 *. We’re open Monday to Saturday from 7am to 11pm.
Or you can write to us at:
Abbey
PO Box 1109
Bradford
BD1 5ZJ
Please note, if the details you require include transactions that are more than 14 months old, or relate to anything above the last 200 transactions, then give us a call first. If the transaction details have been archived, we’ll need to order them separately, and there’s a charge of £10. You can choose to pay the fee by sending us a cheque or giving us permission to debit your Abbey bank account.
How do I find my IBAN number?
Your IBAN number is printed on the first page of your monthly statement under ‘your account summary’, but you can also get it by calling us on 08459 724 724 *. We're open Monday to Saturday from 7am to 11pm.
How can I opt-out of paper statements?
While the facility to 'opt out' of paper statements isn't currently available, it's certainly something we’re considering as part of our ongoing commitment to the environment. Once the option becomes available, we will be contacting customers to let them know.
How do I close my account?
We’re sorry to hear that you’re thinking of closing your bank account. Before you do, it may be worth reconsidering what we can offer:
Competitive interest: Abbey offers some of the best in-credit and overdraft rates on the high street.
Online banking: an excellent online banking service – just call to register
Sweep and save: maximise the interest you earn by using our automated sweep facility to transfer spare funds into a savings account
To take advantage of these facilities call us on 0845 972 4 724 *. We’re open Monday to Saturday from 7am to 11pm.
If you’d still like to close your Abbey account, please visit your local branch and hand in all cheque books and cards held on the account. If this isn’t possible, please write to us at:
Abbey
PO Box 297
BRADFORD
BD1 1BR
You’ll need to enclose the following:
If you have any Direct Debit mandates (used to pay bills) arranged on the account, you must give written authority for us to cancel them and make alternative arrangements for future payments, with the companies they are payable to.
Please allow 14 days for the closure to take effect.
Details correct as at 9 November 2009
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