Close an account

Please see information below if you are thinking of closing one of the following accounts:

> Savings account
> Credit Card account
> Bank account
> Closing an account by post
> Closing an account if you are abroad

Savings account?
If you are thinking of closing your Abbey savings account, call 08459 724 724*.

Credit Card
If you are thinking of closing your credit card account please call 08459 724 724*.

Bank account
We’re sorry to hear that you are thinking about closing your bank account. If your existing account is not meeting your needs, please pop into one of our branches to discuss this with an advisor in more detail. We may have an alternative account that will be more suitable for you – please visit your local branch to find out more and one of our advisors will be happy to help. Find your nearest Branch

To close an account by post
To close an Abbey Account by post, please write to the following address:

Abbey
PO Box 297
BRADFORD
BD1 4YR

If writing to Abbey please enclose the following:

• Your address
• Your telephone number
• The number of the account you wish to close
• Instructions for repayment of any credit balance still on the account once closed (i.e. by cheque to registered address or into another Abbey account)
• Any cards held on the account (the cards should be cut in half for security purposes)
• Cheque books held on the account

If you have any direct debit mandates (used to pay bills) arranged on the account, you must give written authority for us to cancel them and make alternative arrangements for future payments, with the companies they are payable to.

Please allow 14 days for the closure to take effect

If you have any further queries, please don't hesitate to contact us.

Closing an account if you are abroad
The normal procedure for closing an Abbey account is for you to return all cards, passbook, etc relating to the account to an Abbey branch.

If this isn't possible we would accept written instructions sent to us by fax.

Please destroy all cards relating to the account you wish to close, by cutting them in half.

Photocopy your passport showing the page that includes your photograph and signature.

Write down the following details:

• Your present address and contact telephone number
• The number of the account that you wish to close and the address detailed on the account
• Your personal fax number, if you have one
• Confirm that you have destroyed all cards relating to the account.
• State how you would like the closing balance to be paid to you; e.g. cheque in sterling, currency draft (charge £10), telegraphic transfer in sterling (charge £25), telegraphic transfer in currency (charge £25).
• Details of the receiving account if to be paid by telegraphic transfer.
• Please fax all the details written down plus the photocopies of your passbook and passport to + 44 1274 368 635*.
• Credit Card customers should call + 44 8459 724 724*

If you have any further queries, please don't hesitate to contact us.