Below are the most commonly asked questions about Mortgages, if you can not find the answer to your question, you can contact us either by phone or email.
> How do I register for online mortgage service?
> Can I speak to an advisor about borrowing more money on my mortgage?
> How much can I borrow?
> How do I apply?
> How do I notify you of a change of details?
To help us respond to your call more efficiently, please call the most appropriate number from the list below.
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For contact about: |
Telephone: |
Opening times: |
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Get a new mortgage |
0800 389 9890 |
8am-9pm Mon-Fri, 8am-4pm Sat |
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Discuss new rates on your existing mortgage |
0800 028 0064 |
8am-9pm Mon-Fri, 8am-4pm Sat |
|
Managing your Abbey mortgage |
0845 600 0346 |
8am-7pm Mon-Fri, 9am-2pm Sat |
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Online mortgage support |
0845 600 4388 |
7am-11pm Mon-Sat, 9am-9pm Sun |
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Borrowing more money on my current Abbey mortgage |
0800 587 5023 |
8am – 9pm Mon-Fri, 8am – 4pm Sat |
For general enquiries, you can also contact us by email. Please remember not to include any account related information for security purposes.
How do I register for online mortgage service?
If you have a Flexible Plus Mortgage and would like to take advantage of the Abbey online service, please call us on 0845 600 0346. We're open Monday to Friday, from 8am to 7pm, and Saturday from 9am to 2pm.
When you register to use this service you'll be sent a Personal ID, Passcode and Registration Number which will then allow you to access your mortgage account using the internet. You can select either 'View' your details, or have the facility to 'View and Transact'.
Can I speak to an advisor about borrowing more money on my mortgage?
Yes, there are two ways to borrow more – through either remortgaging with Abbey or taking out an Additional Loan on your existing Abbey mortgage. To find out which option is best for you please call us on 0800 389 9890.
How much can I borrow?
Visit our online mortgage calculator to see how much you could borrow.
How do I apply?
You can apply for a mortgage by calling us on 0800 389 9890 or visiting an Abbey branch. Use our branch finder to find the branch that’s best for you. And please remember, you'll need to bring some proof of ID .
How do I notify you of a change of details?
If you want to change your eMortgage and Flexible Plus Mortgage details, please call us on 0845 600 0346 (international number 00 44 1642 703 891). We're open Monday to Friday from 8am to 7pm, and Saturday from 9am to 2pm.
If you want to speak about a mortgage account which begins with 0905, please call us on 0845 716 5905 (international number 00 44 1642 703 870). We're open Monday to Friday, from 8am to 7pm, and Saturday from 9am to 2pm.
If you want to speak about an ex National & Provisional mortgage, please call us on 0845 735 3537 (international number 00 44 1642 703 895). We’re open Monday to Friday from 8.30am to 5.30pm, and Saturday 9am to 2pm.
Or write to us at: Abbey plc, Mortgage & Loan Operations, PO Box 287, STOCKTON ON TEES TS17 6QQ.
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